About Us

PATLITE (SINGAPORE) PTE LTD (“we,” “us,” or “our”) operates the MidrangeSignal Website (the “Website”), through which we provide services including product information, online enquiries, service support, and contact services.

We primarily engage in the research, development, manufacturing and sale of industrial signaling and alarm equipment. Our offerings include multi-tier warning lights, miniature warning lights, audible and visual alarms, LED work lights, wireless data acquisition systems, network-monitored warning lights, IO-Link smart signaling devices, and associated products.

Address: No.2 Leng Kee Road, #05-01 Thye Hong Centre, Singapore 159086

Contact Details: sales@patlite.com.sg

About This Privacy Policy

We respect your privacy and take the protection of your personal data seriously. We adhere to the principles of accountability, purpose limitation, data minimisation, transparency, data accuracy, security and respect for your rights. We commit to safeguarding your personal data with appropriate technical and organisational measures consistent with widely recognised high security standards.

This Privacy Policy sets out how we collect, use, store, process via service providers, disclose and otherwise protect your personal data. Please read this Privacy Policy carefully to understand its terms prior to using the services available on the Website, particularly any provisions shown in bold.

When you use relevant features of the Website, we will provide information on the processing of your personal data via notices on the Website homepage, relevant pages and other appropriate channels. Where required by applicable law, we will obtain your consent prior to collecting, using or otherwise processing your personal data. Where applicable law does not require consent, we may process your personal data under another lawful basis as set out in this Privacy Policy.

If you have any questions regarding this Privacy Policy or our processing of your personal data, you may contact us using the contact details set out in Section 9,“How to Contact Us”.

1. How We Collect and Use personal data

1.1 Processing Activities, Purposes, Data Categories and Legal Bases

When you use the Website, we may collect and process the following personal data for the purposes and on the legal bases described below.

If you choose not to provide certain information, you may not be able to use certain features or services, or we may not be able to provide the relevant service as intended. This will not affect your ability to use the Website's basic functions and services.

1. Browsing the Product Center

When you browse products displayed in the “PRODUCT” section, we may collect your IP address to determine the country or region from which you are accessing the Website. We use this information to display products and localised content that are appropriate for customers in the relevant country or region, taking into account applicable compliance requirements and sales authorisations. We do not use your IP address or other means to determine your precise location, such as your city or street address.

Legal basis: We process this information based on our legitimate interests in operating the Website, providing relevant content and ensuring compliance with applicable requirements.

2. Download Center

When you download product documents from “SUPPORT – Download Center,” we ask you to provide your name, company name, telephone number and email address. We use such information to ensure that our product documents are available only to authorised users and to protect the security of our document resources.

Legal basis: We process this information based on our legitimate interests in managing access to our product documents and protecting the security of our resources.

3. After-Sales Enquiries

When you submit an enquiry through “SUPPORT – After Service,” we collect your name, company name, telephone number and email address so that we can respond to your questions and requests in a timely manner.

Legal basis: We process this information based on our legitimate interests in responding to and managing customer enquiries.

4. Contact Us and Business Enquiries

When you submit an enquiry through “CONTACT US,” contact us regarding potential business cooperation, or enquire about our products, we collect your name, company name, telephone number and email address so that we can respond to your enquiry in a timely manner.

Legal basis: We process this information based on our legitimate interests in responding to business enquiries and managing potential business relationships or, where applicable, as necessary to take steps at your request prior to entering into a contract.

5. Website Access and Security

When you browse or use the Website, we may collect your device model, operating system, browser type, IP address, access time, browsing history, click records, time spent on pages, and information about your interactions with the Website.

We collect and use this information through network identifiers, log technologies and other automated tools for purposes including maintaining the security and reliability of the Website, troubleshooting, security monitoring, risk prevention and identity verification. If you choose to disable or reject these technologies, some Website features may not function properly. You can use your browser settings to manage or disable Cookies, identifiers and similar technologies.

Legal basis: We process this information based on our legitimate interests in maintaining the security, reliability and proper functioning of the Website and preventing misuse or security incidents.

6. Marketing Communications

After your company has established further business contact with us, we may use your email address to send you information about our products, technologies, exhibitions, events, upgrades and product marketing activities, where permitted by applicable law.

Each marketing email will include an easy way to unsubscribe. You may opt out of marketing communications at any time. Once you opt out, we will no longer send you such marketing communications.

Legal basis: We process your email address for marketing communications based on your consent. You may object to the processing of your personal data for direct marketing purposes at any time.

7. Analytics and Marketing Effectiveness

When you browse or use the Website, we may collect your device model, operating system, browser type, IP address, access time, browsing history, click records, time spent on pages, and information about your interactions with the Website through network identifiers, log technologies and other automated tools.

We use this information to analyse how the Website is used, assess the effectiveness of our marketing activities, and improve, optimise and enhance our services. We use such information for statistical analysis only and do not use it to identify any particular individual.You can use your browser settings to manage or disable Cookies, identifiers and similar technologies.

Legal basis: We process this information based on our legitimate interests in analysing and improving the Website and assessing the effectiveness of our marketing activities.

Except for the personal data described above, we do not intentionally collect other categories of personal data through the Website. We do not intentionally collect sensitive personal data. Please do not provide sensitive personal data when submitting forms or enquiries through the Website. If you voluntarily provide such information, we will take reasonable steps to delete it as soon as reasonably practicable after becoming aware of it.

1.2 How We Collect personal data

1. You provide information directly. When you contact us through “CONTACT US,” “Download Center” or “After Service,” we may collect information that you provide directly, including your name, company name, email address, telephone number, and the content of your messages and enquiries.

2. We collect information automatically through Website technologies. When you access or browse the Website, we may automatically collect information about your device, network connection and use of the Website through Website logs, network identifiers, Cookies and similar automated technologies.

3. Except as described above, we do not intentionally collect personal data from other sources, including third parties.

2. How We Store personal data

2.1 Retention Period

We retain personal data for as long as necessary to fulfil the purposes for which it was collected or as otherwise required or permitted by applicable law.

When personal data is no longer required for these purposes, we will delete or anonymise it in accordance with our data retention policies and applicable law. Where you request the deletion of your personal data or cancel your account, we will process your request in accordance with applicable law and will delete or anonymise the relevant data where required.

We may retain relevant information where further retention is permitted by applicable law, including for archiving in the public interest, scientific or historical research, or statistical analysis.

2.2 Storage Location

We store the personal data we collect primarily in Singapore. Where necessary for business management, customer service, technical support or other purposes described in this Privacy Policy, certain personal data may be transferred to and processed in other countries or regions. Further information about international transfers of personal data is set out in Section 5.

2.3 Discontinuation of Products or Services

If we discontinue, take offline or terminate any of our products or services on the Website, we will notify you through a Website announcement or other reasonable means, as appropriate. After the relevant service is terminated, we will delete or anonymise your personal data within a reasonable period in accordance with applicable law.

3. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and other security risks.

These measures include HTTPS encryption for data transmission, encryption of sensitive data stored in our systems, access controls based on the principle of least privilege, data masking and obfuscation where appropriate, access and operation logging, and other measures designed to minimise security risks. We also maintain internal security policies and procedures, impose confidentiality obligations on relevant personnel, provide security training, and conduct regular security assessments.

While we take reasonable and appropriate measures to protect your personal data, no security measure can guarantee absolute security. The Internet and the devices and communications networks you use to access our services may involve risks beyond our control.

If a personal data security incident occurs, we will activate our incident response procedures and take appropriate remedial measures. Where required by applicable law, we will report the incident to the relevant regulatory authorities and notify you.

4. Disclosure and Other Processing of personal data

4.1 Processing by Service Providers

We engage third-party service providers, including IT and cloud service providers, to support the operation and maintenance of the Website and to provide technical support, data storage and data processing services.

These service providers may process certain personal data on our behalf and in accordance with our instructions. We will require such service providers, through contractual arrangements, to implement appropriate technical and organisational measures to protect personal data and to comply with applicable confidentiality, security and data protection requirements.

4.2 Sharing with Affiliates and Business Partners

Where necessary for business management, customer service or technical support, we may share your personal data with PATLITE Corporation or authorised agents in your country or region.

We will share only the personal data necessary for the relevant business purpose and require the recipient to maintain appropriate confidentiality and security measures and to process the personal data in accordance with applicable law.

Except as described above, we will not share your personal data with other third parties unless authorised or required to do so by applicable law.

4.3 Business Transfers

As our business develops, we may enter into transactions such as mergers, acquisitions or transfers of assets. In such circumstances, we will continue to protect your personal data in accordance with applicable law and provide any notices required by applicable law.

Any entity that assumes responsibility for processing your personal data will continue to protect it in accordance with applicable law.

4.4 Disclosure to the Public

We do not publicly disclose the personal data we collect. If public disclosure is necessary, we will provide you with information about the relevant disclosure and obtain your consent where required by applicable law.

5. Cross-border Transfers of personal data

Where necessary for business management, customer service, technical support or other purposes described in this Privacy Policy, your personal data may be transferred to PATLITE Corporation and/or agents in your country or region.

Where your personal data is transferred to entities outside your country or region, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection laws and is subject to an appropriate level of protection.

6. Your Rights and How to Exercise Them

Depending on the laws applicable to you, you may have the following rights in relation to your personal data:

•  Right of access: You may request access to your personal data and information about how we process it.

•  Right to rectification: You may request correction of inaccurate or incomplete personal data.

•  Right to erasure: You may request deletion of your personal data where permitted by applicable law.

•  Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.

•  Right to object: You may object to certain processing of your personal data. You may also object to direct marketing at any time.

•  Right to data portability: Where applicable, you may request to receive certain personal data in a structured, commonly used and machine-readable format or have it transferred to another controller.

•  Right to withdraw consent: Where we process your personal data based on your consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

•  Right to lodge a complaint: You may lodge a complaint with a competent data protection or other relevant supervisory authority if you believe that your rights have been infringed.

We do not currently make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

When you wish to exercise any of your rights, please contact us using the contact details provided in Section 9. We may take reasonable steps to verify your identity before processing your request. We will respond to your request without undue delay and within the timeframe required by applicable law. Where permitted by applicable law, this period may be extended where necessary due to the complexity or number of requests. If we do not take action on your request, we will inform you of the reasons and of your right to lodge a complaint with a supervisory authority, where required by applicable law.

We may refuse or limit a request where permitted or required by applicable law, including where necessary to comply with legal obligations, protect public or national security, prevent or investigate unlawful activity, protect the rights and interests of others, protect confidential information or trade secrets, or where a request is manifestly unfounded or excessive.

7. Protection of Minors

The Website and our services are primarily intended for adults and are not directed at children. We do not knowingly collect personal data from children through the Website. If we become aware that we have collected personal data from a child without an appropriate legal basis, we will take reasonable steps to delete the data, where required by applicable law.

If you are a parent or legal guardian and believe that we have collected personal data from your child in connection with the Website, please contact us using the contact details provided in Section 9. We will take appropriate steps to investigate and, where required by applicable law, delete the relevant personal data.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, services, applicable laws or regulatory requirements.

When we make material changes that affect how we process your personal data or otherwise require you to be informed under applicable law, we will provide you with appropriate notice before the changes take effect. Where required by applicable law, we will also obtain your consent or take other required measures before implementing the relevant changes.

The updated Privacy Policy will be published on the Website, together with the applicable effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.

9. How to Contact Us

If you have any questions, comments or feedback concerning this Privacy Policy, you may contact us via the following email address:【midrange@patlite.cn】.

We will respond to your request within the period required by applicable law (in principle, within one month). For particularly complex requests, this timeline may be extended to the extent permitted by applicable law.